August 21, 2026
Luxury Client Experience Coordinator
We are recruiting a Luxury Client Experience Coordinator for a prestigious medical aesthetics clinic in Marylebone.
This is a key front-of-house role for someone who genuinely enjoys delivering exceptional service and creating a warm, polished and highly personalised client experience. You will be the first point of contact for clients, managing their journey from initial enquiry and booking through to their visit and follow-up, while supporting the smooth day-to-day running of a busy premium clinic.
This would suit someone from a luxury clinic, aesthetics, spa, hotel, concierge or other high-end client-facing environment who understands that outstanding service is all about the details.
Key Skills
– Exceptional client service and relationship-building skills
– Warm, polished and confident communication
– Highly organised with excellent attention to detail
– Calm and professional when managing competing priorities
– Confident managing appointments, diaries and booking systems
– Proactive, solutions-focused approach
– Strong administrative and IT skills
– High levels of discretion and confidentiality
– Commercial awareness and confidence supporting skincare or treatment sales
Essential Experience
– Previous front-of-house, reception or concierge experience within a clinic, spa, hotel or luxury client environment
– Experience using computerised diary or booking systems
– Confident managing busy schedules and last-minute changes
– Experience handling payments, receipts and daily reconciliation
– Comfortable using Microsoft Office and electronic client records
– Understanding of client confidentiality and GDPR
– Previous experience of retail, skincare or treatment sales and stock control
If you have a genuine passion for looking after people and take pride in delivering an exceptional client experience, we would love to hear from you.
321
Specialist consultancy for the medical aesthetics industry — strategy, communication and resilience for ambitious brands.
— WEBSITE BY LET’S GET SOCIAL